Experience
REI Systems, Inc. / UI/UX Manager - CX Lead
JULY 2011 - PRESENT - Sterling, VA
JULY 2011 - PRESENT - Sterling, VA
Design and develop responsive websites and applications.
Conduct user research activities and generate artifacts to inform the approach.
Create wireframes, mockups, and prototypes of applications.
Develop research and documentation methodologies to ensure consistent UX output quality.
Develop user interface standards and conventions with referenceable documentation, such as design systems and accessibility guidelines.
Coordinate internal Customer Experience cohort to collaborate across business units and projects to refine our CX practice, including being a key writer of the REI CX Playbook.
Strategize and direct customer experience practices within the internal cohort.
Manage UI/UX resources as direct reports (currently, nine reports) and mentor junior UI/UX resources to expand their professional skills.
Assignments
UI/UX Lead and Manager, ORA SCAIL, Food and Drug Administration (FDA)
OCT 2021 – PRESENT
OCT 2021 – PRESENT
SCAIL Platform Transformation for FDA:
Created documentation artifacts and established methods for user research and capture.
Spearheaded Appian UI/UX efforts to modernize applications into low-code environments.
Managed UI/UX resources and oversaw the creation of user experience artifacts.
Fostered strong stakeholder coordination and collaboration.
Created documentation artifacts and established methods for user research and capture.
Spearheaded Appian UI/UX efforts to modernize applications into low-code environments.
Managed UI/UX resources and oversaw the creation of user experience artifacts.
Fostered strong stakeholder coordination and collaboration.
Key Contribution - Office of Criminal Investigations CMARS Application:
Successfully modernized the AIMS application into the CMARS application on the Appian platform through user research and design contributions.
Extensive modernization efforts are expected to culminate in a 2024 release and continue in additional releases.
Successfully modernized the AIMS application into the CMARS application on the Appian platform through user research and design contributions.
Extensive modernization efforts are expected to culminate in a 2024 release and continue in additional releases.
Code Contributions:
Improved user interface consistency across Angular-based applications through a custom coded design system.
Improved user interface consistency across Angular-based applications through a custom coded design system.
Principal Web Designer and UI/UX Lead, ECAS Data Rationalization (OGP), General Services Administration (GSA)
APR 2020 – OCT 2021
APR 2020 – OCT 2021
IT Dashboard and Data Rationalization Platform Modernization:
Engaged early in user research and requirements gathering for the modernization project.
Developed and presented wireframes to the client, outlining the new approach with user-informed rationale.
Played a key role in carrying forward designed mockups for review and refinement.
Developed a dynamic style guide with coded assets to accelerate front-end development within the Drupal framework.
Engaged early in user research and requirements gathering for the modernization project.
Developed and presented wireframes to the client, outlining the new approach with user-informed rationale.
Played a key role in carrying forward designed mockups for review and refinement.
Developed a dynamic style guide with coded assets to accelerate front-end development within the Drupal framework.
Drupal Implementation:
Ensured Drupal site theming and styling adhered to the established style guide.
Directly contributed to front-end development to implement approved designs.
Ensured Drupal site theming and styling adhered to the established style guide.
Directly contributed to front-end development to implement approved designs.
Principal Web Designer and UI/UX Lead, Personal Property Management System (PPMS), General Services Administration (GSA)
APR 2020 – APR 2021
APR 2020 – APR 2021
Key Contributions:
Engaged by REI Systems to assist in the modernization and unification of the GSA GSAXcess system into the new PPMS platform.
Participated in extensive requirements gathering and wireframing to define modernized approaches for legacy systems.
Engaged by REI Systems to assist in the modernization and unification of the GSA GSAXcess system into the new PPMS platform.
Participated in extensive requirements gathering and wireframing to define modernized approaches for legacy systems.
User Experience & Design Contributions:
Brought expertise in simplifying complex systems into efficient workflows.
Collaborated closely with business analysts, project managers, and stakeholders to define system layout and aesthetics.
Played a key role in implementing and unifying the user interface after initial approval of designed mockups.
Continuously updated the user interface to address new challenges as the project progressed.
Brought expertise in simplifying complex systems into efficient workflows.
Collaborated closely with business analysts, project managers, and stakeholders to define system layout and aesthetics.
Played a key role in implementing and unifying the user interface after initial approval of designed mockups.
Continuously updated the user interface to address new challenges as the project progressed.
Principal Web Designer and UI/UX Lead, General Services Administration (GSA)
OCT 2019 – MAR 2020
OCT 2019 – MAR 2020
GSA Analysis of Alternatives (AoA) Project:
Conducted an AoA for the GSA's internal system handling regulations, rules, and public commenting.
Project involved the integration of multiple systems onto a single platform.
Deliverables included a written analysis of technical and user experience improvements, along with an implementation plan.
Conducted an AoA for the GSA's internal system handling regulations, rules, and public commenting.
Project involved the integration of multiple systems onto a single platform.
Deliverables included a written analysis of technical and user experience improvements, along with an implementation plan.
User Research Contributions:
Conducted extensive interviews and consultations with invested stakeholders to inform design decisions.
Developed survey questionnaires and user interview questions.
Analyzed user pain points to inform the development of initial wireframes that addressed user feedback.
Incorporated user feedback into the AoA deliverables.
Conducted extensive interviews and consultations with invested stakeholders to inform design decisions.
Developed survey questionnaires and user interview questions.
Analyzed user pain points to inform the development of initial wireframes that addressed user feedback.
Incorporated user feedback into the AoA deliverables.
UI/UX Lead and Front-end Developer, Energy Information Administration Website, Department of Energy (DOE)
NOV 2016 – NOV 2019
NOV 2016 – NOV 2019
Team Contributions:
Specifically requested to work on various assignments within the EIA Web Services team due to past project successes.
Worked independently and collaboratively with internal designer/developer resources.
Specifically requested to work on various assignments within the EIA Web Services team due to past project successes.
Worked independently and collaboratively with internal designer/developer resources.
Design and Code Contributions:
Contributed to front-end development, including HTML and CSS.
Developed wireframes and created "click-through" prototypes to illustrate user journeys.
Maintained regular contact with the team in an Agile environment to develop the best possible solutions.
Contributed to front-end development, including HTML and CSS.
Developed wireframes and created "click-through" prototypes to illustrate user journeys.
Maintained regular contact with the team in an Agile environment to develop the best possible solutions.
Contributed to projects across various EIA platforms, including:
New England Dashboard
State Energy Portal
Energy Explained
International Energy Portal
Requirements Intake Manager
"930" Dashboard
New England Dashboard
State Energy Portal
Energy Explained
International Energy Portal
Requirements Intake Manager
"930" Dashboard
UI/UX Designer, NASA Electronic Handbooks (EHB), NASA
NOV 2018 – NOV 2019
NOV 2018 – NOV 2019
Team Contributions:
Joined the NASA EHBs team to assist in the redesign of major components for the enterprise system's user interface.
Participated in regular stand-up sessions with the Agile Team to prioritize development of code and assets.
Joined the NASA EHBs team to assist in the redesign of major components for the enterprise system's user interface.
Participated in regular stand-up sessions with the Agile Team to prioritize development of code and assets.
RevSel User Research & Design:
Conducted intensive on-site user research to identify necessary improvements to the RevSel (Review and Selection) process.
Gather user data and directly assist in user research efforts.
Designed and presented wireframes outlining new user flows and strategies to enhance the user experience.
Conducted intensive on-site user research to identify necessary improvements to the RevSel (Review and Selection) process.
Gather user data and directly assist in user research efforts.
Designed and presented wireframes outlining new user flows and strategies to enhance the user experience.
Principal Web Designer, SBIR.gov, Small Business Administration (SBA)
NOV 2016 – NOV 2018
NOV 2016 – NOV 2018
Role Contributions:
Improved user experience (UX) through code and design enhancements operating in Agile development environments (2-week sprints).
Improved user experience (UX) through code and design enhancements operating in Agile development environments (2-week sprints).
Code Contributions:
Edited existing PHP templates in Drupal.
Adjusted markup to improve user experience.
Developed new CSS to fix existing issues.
Optimized page loading times.
Edited existing PHP templates in Drupal.
Adjusted markup to improve user experience.
Developed new CSS to fix existing issues.
Optimized page loading times.
Design Contributions:
Designed new pages and sections adhering to existing design guidelines.
Developed an intermediate homepage and navigation design to aid change management issues for users.
Created entirely new user interface designs with unique approaches to existing content.
Designed new pages and sections adhering to existing design guidelines.
Developed an intermediate homepage and navigation design to aid change management issues for users.
Created entirely new user interface designs with unique approaches to existing content.
UI/UX Lead and Senior Web Designer, National Oil and Gas Gateway, Energy Information Administration, Department of Energy (DOE)
NOV 2016 – NOV 2018
NOV 2016 – NOV 2018
Client Collaboration & UI/UX Mockups:
Coordinated with the client to ensure database information was presented in a user-friendly and easily consumable format.
Constructed user experiences to accommodate a broad range of users, maximizing the impact of the extensive database.
Followed user-centered design approach to ensure user-friendliness.
Coordinated with the client to ensure database information was presented in a user-friendly and easily consumable format.
Constructed user experiences to accommodate a broad range of users, maximizing the impact of the extensive database.
Followed user-centered design approach to ensure user-friendliness.
Front-End Development:
Collaborated with JavaScript Developers to develop functional HTML and CSS user interfaces from the ground up.
Project utilized AWS cloud services.
Collaborated with JavaScript Developers to develop functional HTML and CSS user interfaces from the ground up.
Project utilized AWS cloud services.
Client Communication & Project Management:
Attended biweekly client meetings to refine layout details and ensure project alignment with client expectations.
Attended biweekly client meetings to refine layout details and ensure project alignment with client expectations.
Web Designer, NYC Checkbook, NYC Comptroller
NOV 2012 – NOV 2014
NOV 2012 – NOV 2014
Website Design:
Aided the design effort for the NYC Checkbook website.
Developed website mockups and presented them to the client for review based on client requests and requirements.
Provided approved mockups to developers for website integration.
Delivered the best possible solutions in a timely manner.
Aided the design effort for the NYC Checkbook website.
Developed website mockups and presented them to the client for review based on client requests and requirements.
Provided approved mockups to developers for website integration.
Delivered the best possible solutions in a timely manner.
Project Maintenance:
Maintained work files and updated the mockups presentation website for client review (InVision).
Maintained work files and updated the mockups presentation website for client review (InVision).
Web Designer, Electronic Handbooks (EHB), Health Resources and Services Administration (HRSA)
JUL 2011 – JUL 2017
JUL 2011 – JUL 2017
Designer Responsibilities:
Implemented user interfaces, ensuring cross-browser compatibility across enterprise systems.
Made CSS changes to align with design standards.
Created and adjusted web pages based on user demands.
Implemented user interfaces, ensuring cross-browser compatibility across enterprise systems.
Made CSS changes to align with design standards.
Created and adjusted web pages based on user demands.
Key Contributions:
Created and implemented layouts for Search pages.
Customized themes for Telerik controls.
Provided digital asset support to other teams.
Explored new technologies for mobile application development.
Created and implemented layouts for Search pages.
Customized themes for Telerik controls.
Provided digital asset support to other teams.
Explored new technologies for mobile application development.
Platform Enhancements:
Developed a mobile version of the EHBs platform.
Designed new homepage and navigation models.
Implemented responsive enhancements to core site elements.
Developed a mobile version of the EHBs platform.
Designed new homepage and navigation models.
Implemented responsive enhancements to core site elements.
Education
George Mason University / B.F.A., Graphic Information Design
AUG 2004 - MAY 2009, Fairfax, VA
AUG 2004 - MAY 2009, Fairfax, VA
George Mason University / B.S., Marketing
AUG 2004 - MAY 2009, Fairfax, VA
AUG 2004 - MAY 2009, Fairfax, VA
Dual Degree status. 180+ credit hours completed.